How do you solve your charging problem?

Below you can find possible solutions to your problem. None of the solutions below work? During working hours, our reception will be happy to help you. Outside working hours, you can always reach someone on 09 233 76 66.

STEP 1: hold your charge card in front of the reader again: Sometimes a card is not read correctly the first time. Remove your card and hold it in front of the card reader again, a little longer this time.
STEP 2: check whether your charging card is active: Check the app or your provider's website to see whether your card is still valid. Sometimes it helps to reactivate the card.
STEP 3: check whether the charging cable is properly connected: Make sure the cable is firmly connected to both the car and the charging station. A loose connection can block the session.
STEP 4: restart the charging session: Disconnect the cable and try again. A quick reset often resolves minor malfunctions.
STEP 5: try another charging card or app: If you have a second card or an app that can start charging sessions, test it to see if the problem is with the card.
STEP 6: Move your car to another location with a free charging station: It is always possible that a charging station is temporarily out of order. You will often have success at another charging station.
STEP 7: if nothing works, please contact our reception: During working hours, our reception will be happy to help you. Outside working hours, you can always reach someone on 09 233 76 66.